HOSTED (TELE)COMMUNICATION SOLUTIONS

         FOR THE EUROPEAN CONTACT CENTER WORLD

HTSE OFFERS ASP APPLICATIONS FOR: 

• outsourcers
• (in house) call/contact centers 
• helpdesks
• customer service desks
• virtual call centers 
• telemarketing agencies 
• multi site centers

What is an ASP?

We provide a complete application suite for contact centers by connecting them to our service platforms.
This means that our customers rent the contact center software, and we bring this to them using the internet - which is the very definition of an ASP-provider.

Some people call this HOSTING, but the actual definition of hosting is not really the same as an ASP. Hosting should be used to describe placing your systems (hard- and software are owned by you) in a datacenter and then the hosting partner will maintain those systems for you. With hosting you are still responsible for updates, changes and uptime (redundancy) for which you still need a staff to manage and understand the processes.

With the ASP-model which HTSE provides you rent the total sum of all those items: systems, software, maintenance, upgrades, updates, redundancy, security, additions to the software, future-proof. You take care of your core-business, and the ASP (HTSE) takes care of your technology.

Why choose an ASP-service?

• We take care of the technical 'hassle'
• We take care of the contract negotiations with telco's, internet providers,
• We bring you the benefit of buying in large quantities which is translated in special prices
• Our customers take care of their core business: outbound/inbound calling and using other media
• Our customers are always up-to-date when it comes to the technology they use in their contact centers
• We aim to be at least one step ahead of new rules and requirements.

So our customers:

• need no (additional) IT-staff
• need no continued training for their staff
• need not place trained support people on their pay-roll
• have no need for (additional) maintenance staff
• above all: need not invest in hardware/software!

Our customers just pay:

• reasonable (monthly) fees
• telecom minutes
• additionally ordered support
• HTSE approved VoIP-phones and headsets

Why choose HTSE?

• The first ASP of its kind to offer SECOND GENERATION ASP-TECHNOLOGY
  •  this gives you the advantage of being more flexible in your operations
  • as with the first generation tools, you may have a virtual contact center, operating from various locations, including homeworkers. But with this new generation tool you have a lot more options, better integration and quicker results.
  • multi-wave
  • multi-channel
  • profit-based routing
  • business driven (whereas the first genersation tools are process driven, which make them less interesting for multi-media contact centers)
• The only ASP of its kind to bring you the benefits of INTEGRATED INTERCONNECTION TO A WORLD-WIDE TELECOMNETWORK
  • media may be distributed to and from different countries without hassle
  • you have one point of contact to ask for specialties in various countries
  • so no need for  exhausting negotiations with local telecom providers
• The only ASP who IS NOT PROMOTING ITSELF AS A CONSULTANCY AGENCY 
  • we are not focussed on spending as many hours working for you as possible
  • we are focussed on transfer of knowledge, so you'll be able to make your own scripts, run your own reports, upload your database yourself, et cetera
  • but ofcourse we gladly provide additional support if you ask us to

To find out more about how we are able to provide all this: please click here